Onboarding Specialist

About the RoleAs CowManager continues to grow rapidly in New Zealand and internationally, we are committed to delivering an outstanding experience for our customers from day one. The Onboarding Specialist plays a key role in this journey, ensuring that our CowManager systems and drafting gates are installed, set up, and supported seamlessly.In this role, you will oversee system and gate installations, coordinate with suppliers and the sales team, provide first-line support for technical issues, and train farmers so they feel confident using their new equipment. With your problem-solving mindset and practical skills, you’ll help our customers get the most out of their CowManager solutions. What You Will DoYou will:Lead and support the installation of CowManager systems on-farm.Coordinate and facilitate drafting gate installations, working closely with suppliers and team members.Provide first-line technical support for drafting gates, troubleshooting and resolving issues.Train farmers and farm staff on the correct and efficient use of drafting gates and CowManager systems.Act as a trusted advisor for customers during their onboarding journey.Work collaboratively with colleagues across Sales, Support, and international teams.Identify and escalate recurring technical issues, while contributing ideas to improve processes.Ensure a smooth transition from installation to ongoing customer success.Stay adaptable in a fast-paced environment, stepping in to support colleagues when needed. About CowManagerCowManager is an innovative, globally operating company in the agricultural sector. Our employees are encouraged to achieve their career ambitions while making a real impact in the industry. We work side by side with colleagues and customers, and we are the inventors of the first ear sensor technology for dairy cows. Driven by big data and cow welfare, our organisation thrives on teamwork, innovation, and dedication.We highly value a healthy work-life balance. Our goal? To do better, together!

Skills and Experience

• Practical, hands-on approach with strong technical problem-solving skills.

• Capable of working with both hardware and software, from installation to troubleshooting.

• Experience with agricultural technology, machinery, or system installations (preferred).

• Strong communication skills, with the ability to guide and train customers confidently.

• Customer-focused, proactive, and able to adapt to changing priorities.

• Comfortable with technology and eager to learn new systems.

• Full driver’s licence and willingness to travel across New Zealand for installations.

Don’t meet every requirement but believe you’d be a great fit? We’d still love to hear from you!

 

What We Offer

• A supportive and family-like culture with an informal, personal atmosphere.

• An inspiring work environment with a dedicated team.

• Independence and responsibility in your role.

• Competitive salary based on experience.

• KiwiSaver employer contributions.

• Variable annual bonus (up to 8% of salary).

• Standard New Zealand leave entitlements, including paid annual leave and public holidays.